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Deal Setup Operations Manager

JPMorgan Chase & Co.

This is a Full-time position in Chicago, IL posted February 15, 2021.

Job ResponsibilitiesThis position supports the following Line of Business: Business BankingDeal Setup requires attention to detail, data-entry, and ability to interpret legal/credit documents. Data sourced from documents is used to enrich the loan system with customer/facility details as well as funding details, pricing rules, repayment schedules, and invoice set-up for principal, interest, and fees.This Loan Origination Manager I position is an Associate level supervisory position, reporting directly to the local Deal Setup Site Manager / Vice President, and will be an ongoing member of the DS&F Global Leadership team. The candidate is primarily responsible for providing leadership oversight for a team of Loan Origination Specialists. Booking functions includes new deal set-up, modifications, renewals, and restructures.Primary Responsibilities include, not limited to:* Handles oversight and administrative functions for loan booking, loan funding, and some research & maintenance which includes payoffs and rebooks.* Embraces key organizational direction, policies, and guidelines for the team in accordance with globalization efforts.* Establishes and implements risk and control processes to improve productivity, quality, and customer satisfaction* Monitors key performance indicators to ensure the booking team is processing all daily requests, meeting SLA’s and exceeding quality metrics.* Ensures loan documentation, loan closings, loan files, audits, and operational risks are managed and conducted consistent with various LOB and bank policies as well as government regulations.* Participate and lead internal WLS and Market Partnership calls representing the team* Sets team performance standards using key metrics and monitors the team’s overall performance against goals set* Responsible for team member development, talent management and succession planning.* Provides mentoring, training and assistance to new and existing team members.* Assists in the creation and implementation of departmental procedures.* Participates and leads continuous improvement activities* Conducts team and individual meetings with staff members.* Prepares and facilitates performance review discussions.* Monitors sick/personal/vacation days of team members.* Handles performance issues within the team.* Recruits, interviews and recommends new hiresQualifications* Adapt or learn multiple loan systems (ACBS, Loan IQ, and VLS) as well as ancillary applications used in the booking process (i.e. iCRD, Dealworks, Aurora, QIP, Connect, etc.)* Supervisory Experience preferred* Knowledge of commercial loan credit & legal documentation, with the ability to interpret outside counsel loan agreements* Proficient in Microsoft Office applications (i.e. Excel, Word, PowerPoint, Outlook, etc.).* Ability to adapt to internal tracking and monitoring systems* Excellent interpersonal and written/verbal communication skills.* Exceptional customer service skills.* Ability to effectively multi-task and prioritize workloads while working within tight service levels.* Strong organizational and time management skills.* Ability to work in multiple team environments* Demonstrate attention to detail and accuracy with completed work.* Ability to consistently maintain high performance levels in stressful situations and high-volume environment.* Ability to think outside the box and generate ideas for process improvements

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