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Business Relationship Manager

Advanced Group

This is a Full-time position in Chicago, IL posted February 23, 2021.

Advanced Group leverages over 30 years of expertise in talent acquisition, staffing, and outsourcing solutions to operate the award-winning Advanced Group family of brands, including Advanced Clinical, Advanced Resources, Advanced RPO, and WunderLand Group. Together, with mastery across professional disciplines and global markets, we’re dedicated to make a difference, every day, for our clients, our candidates, each other, and our communities. Advanced Group’s Shared Services team provides corporate services such as Marketing, Human Resources, Finance & Accounting, IT, and Operations to each of our brands. Our employees are the foundation of our energetic and collaborative environment, where constant learning and service to others take top priority. We seek dynamic, hard-working team members who are inspired to work amongst diverse backgrounds and perspectives. From our altruistic mission to outstanding career development opportunities, there’s no better place to grow your career than Advanced Group.

The Business Relationship Manager (BRM) is responsible for managing and supporting key technology projects and initiatives, conducting ongoing analysis of business and user requirements, and consults and assists business leaders to execute technical and process-driven goals. The BRM will also develop and maintain a detailed understanding of business processes, functional needs, industry-based trends and technologies, and core systems relevant to Advanced Group. As the key relationship manager between IT and business units and functions, the BRM acts as the face of technology to the business. 

  • Engage with business leaders to discover and communicate requirements that improve business performance. 
  • Assist in the development of multi-year business capability roadmaps with enterprise architecture. Develop a “healthy and well-managed initiative portfolio” in coordination with the Project Management Office (PMO). 
  • Manage and assist the creation and maintenance of Business Technology Cases (BTCs). This involves engaging business sponsors and prioritizing features and corresponding justifications. Identify business value when developing ideas with a focus on automation, machine learning, digital awareness, risk assessment, business continuity, and business capability requirements.  
  • Think strategically by identifying business function opportunities and the best-suited position for the function’s adoption within the business partner organization. Measure adoption and work with business leadership to develop future roadmap and opportunities. 
  • Identify short- and long-term strategic business function opportunities and track adoption across the relevant departments. 
  • Own the assessment of potential and current solutions, providing detailed analysis to leadership upon request or leading up to contract renewal periods. Where needed, provide leadership with ongoing support and insight related to talent acquisition budgeting, governance, and management. 
  • Effectively manage and support projects within allotted timeline and budget. Aid in the implementation of small, medium, and enterprise-level solutions. Support change management and provide hands-on assistance where needed. 
  • Develop documentation related to user needs, solution evolution, change management.  Review requirements with business partners, vendors, and consultants. 
  • Perform detailed market, technical, and operational analysis and provide recommendations.  
  • Maintain creativity and innovation by staying on top of industry and technological trends. Build and maintain a thorough knowledge base of industry-related technology, industry trends, and general IT best practices. Consult the business on potential means of innovating through technological advancement.  
  • Ensure that technology solutions are applied consistently with Advaned Group’s values. 
  • Participate as an active member of the IT PMO.  
  • Interface with stakeholders to ensure buy-in of systems (function and design) before and during onboarding or development. 
  • Operate as acting recruitment technology SME and consult executives on technology options and provide detailed briefing/analysis of solutions/concepts upon request. 
  • Actively participate as project coordinator on ERP initiative, assisting project leadership and Executive sponsors to remove obstacles to successful implementation.  Document processes, decisions, and risks as part of the project team. 
  • Ability to listen, build rapport, and credibility as a strategic partner vertically within the business unit, as well as with leadership and functional teams 
  • Strategic thinker: Ability to map joint organizational vision and long-term thinking, imagination, and idea generation. Proven ability to operate strategically without compromising short term initiatives. 
  • Energy, focus, assertiveness, and diplomacy: Knowing when to push an agenda and when to let a situation develop, rest, or advance 
  • Highly developed communication skills: Ability and comfort with working at executive levels. Demonstrates excellent verbal and written communication skills and the ability to interact professionally with a diverse group including executives, managers, and subject matter experts. 
  • Ability to set expectations with business partners and effectively leverage governance for a positive business partner experience. 
  • Ability to influence and break down silos within an organization as well across organizations. Be able to influence others, using personal rather than positional power. 
  • Ability to focus on business value results, rather than solutions. 
  • Technical aptitude, requirements management, and the ability to assess and articulate risk variables. 
  • Must build and maintain credibility with the business community. 
  • Understand and integrate business strategies and trends in technology to deliver value. 
  • Proven ability to communicate across shared services departments (Technology, Finance, Marketing, HR) and quickly conceptualize complex ideas, solutions, and processes in areas outside of core competency. 
  • Thorough understanding of technology concepts and systems and a keen interest in data-centric issues/solutions, technologic ecosystems, and IT-related processes.  
  • Experience leading or supporting change management initiatives and the development of communication plans. 
  • Thorough understanding of fundamental financial concepts. 
  • Have a proven, thorough understanding of the Talent Acquistion, RPO, and recruitment sales processes. 
  • 3 – 5 years of industry-related experience (Staffing, Human Capital, HR, Professional Services, or Consulting) 
  • 1 – 3 years of experience facilitating the development and implementation of business initiatives and projects, based on management objectives 
  • Demonstrated experience of independent learning and self-improvement. 
  • Bachelor’s degree in related field or equivalent experience. 

It is Advanced Group’s practice not to discriminate against any employee or applicant because of sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

This practice applies to all terms and conditions of employment including, but not limited to, hiring, training, compensation, benefits, promotions, transfers, layoff, Company-sponsored education, social and recreational programs, and treatment on the job.  If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter so that we can discuss the appropriate alternatives available.

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