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Frontier Communication: Sr. Enterprise Account Executive

Frontier Communication

This is a Full-time position in Chicago, IL posted February 13, 2021.

OverviewThe Sr.

Enterprise Account Executive is the catalyst behind Frontier Communications’ success as an organization.

As a seasoned and experienced, consultative sales professional, the Sr.

Enterprise Account Executive II is responsible for protecting and growing revenue performance with our largest and most complex Enterprise customers.The Sr.

Enterprise Account Executive is expected to develop credibility with customers by determining their requirements through a deep understanding of their business drivers, objectives and challenges, and to propose solutions to those requirements comprised of Frontier’s comprehensive portfolio of information and communications technology solutions.Developing strategies and tactics to increase customer retention, improve customer satisfaction, and grow revenue is the mandate of the Sr.

Enterprise Account Executive.RoleYour role as anSr.

Enterprise Account Executive includes:Retain and grow our current customer baseManage and optimize current revenue of existing customer base through retention activities, new product sales, and strategic technology migrationAccountable for incremental growth in assigned module(s) consisting of customers in single or multiple vertical industriesManage both pre and post-sales support resources throughout the sales cycle to retain and leverage customer relationships, provide business solutions, and expand existing revenue basePre-Sales: Product Specialists and Sales EngineersPost-Sales: Project Managers, Engineers, and Customer Service SpecialistWhat makes a good Sr.

Enterprise Account Executive?Retain and grow customer base through building strategic partnerships and approaching opportunities through the customer lensInfluencing others to act by gaining commitment and agreement on add-on sales solutionsAbility to articulate client strategies, using industry knowledge to expand business opportunitiesResourceful and able to overcome obstacles and barriers to find appropriate sales solutionsPartners with internal teams to ensure operational efficiencies and serviceCore ResponsibilitiesFoster extensive relationships with existing and new customers within assigned customer module including C-Level Executives, decision makers, influencers and key usersRetain current customer base and expand revenue through cross/up-sell opportunitiesDevelop new revenue opportunities by prospecting potential customersDevelop and implement comprehensive Account Plans for each assigned customer working with cross-functional partners across Frontier to deliver resultsImprove and maintain current customer satisfaction results through engagement and responsiveness to regular surveys and feedbackPartner collaboratively with paired Customer Service Specialist to ensure outstanding customer service and responsivenessEstablish self as a trusted advisor, providing guidance on strategic initiatives in the position to instinctively know how to provide relevant insightsConnect client’s business objectives with Frontier Business solutions and effectively understand and respond to customer objectionsPartner with pre-sales engagement members to align goals and ensure ongoing refinementRequirementsMinimum of 10+ years of business-to-business experience managing and selling to complex, large-sized companies with a proven, documented track record of success in:Complex and Consultative Sales EnvironmentSelling individual products and integrated complex communication solutions throughout an organizationTelecommunications industry experience(s) a plusAssociates degree required, Bachelors or higher Degree preferred; or equivalent relevant experienceDeep understanding of the network attributes, complex communication products, and solutions sought by medium enterprise level companiesDisplays ability to create new demand by proactively bringing new points of view to target accountsCan identify and articulate customer value proposition and links solutions to the customer strategyConsistently demonstrate the ability to convert qualified leads into sales opportunitiesStrong presentation skillsAbility to gain and maintain credibility with C-Level executivesExperience in crafting thoughtful strategic account plans, and expert execution of those plansSales cycle management experience, including Salesforce proficiencyCandidate must possess a valid state driver’s license and have a clean driving record

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