This job board retrieves part of its jobs from: Driver Jobs | Trucking Jobs | Illinois Jobs

Find jobs in the city of Chicago today!

To post a job, login or create an account |  Post a Job

[smartslider3 slider="2"]

Quality Assurance

Sedgwick Claims Management Services, Inc.

This is a Full-time position in Chicago, IL posted March 4, 2021.

The ‘Apply with SEEK’ option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the ‘Apply’ option.Quality AssuranceIF YOU CARE, THERE’S A PLACE FOR YOU HEREFor a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets-their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.PRIMARY PURPOSE: To provide service transaction monitoring to service center assistants (SCAs) and service center representatives (SCRs) to determine customer call quality and effectiveness of customer contact responses and interactions.ESSENTIAL FUNCTIONS and RESPONSIBILITIESManage daily workflow.* Complete assignments by their due date unless business needs dictate otherwise. Complete the designated weekly/monthly audits for assigned business products[j1] . Report individual audit results to the appropriate managers for their use when completing monthly, quarterly and yearly evaluations. Be a technical expert on the functions and products you audit.* Mentor new members of the Quality team.Develop Representatives in the functions you audit.* Provide feedback confidentially and in a professional manner to each representative about his/her performance.* Give/receive feedback efficiently and effectively. Identify opportunities for process improvements. Provide coaching when opportunities need to be addressed.* Endeavor to learn new skills that support the business organization.ADDITIONAL FUNCTIONS and RESPONSIBILITIESPerforms other duties as assigned. Supports the organization’s quality program(s).QUALIFICATIONSEducationHigh School diploma or GED required.ExperienceOne (1) years of customer service experience or equivalent combination of education and experience required. Inbound call center experience strongly preferred.Skills & Knowledge* Excellent customer service skills* Excellent oral and written communication, including presentation skills* PC literate, including Microsoft Office products* Analytical and interpretive skills* Strong organizational skills* Good interpersonal skills* Ability to work in a team environment* Ability to meet or exceed Performance CompetenciesWORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations.Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesPhysical: Computer keyboarding, travel as requiredAuditory/Visual: Hearing, vision and talkingThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Please Share This Page !
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •   
  •   
  •   
  •   
  •   
  •