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Mission Control Engineer


This is a Full-time position in Chicago, IL posted March 1, 2021.

Grubhub is dedicated to connecting hungry diners with our wide network of restaurants across the country.

Our innovative technology, easy-to-use platforms and streamlined delivery capabilities make us an industry leader today, and in the future of online food ordering.

We strive to create a workplace that reflects the diversity of our customers and the communities we serve.

When you join our team, you become part of a community that works together to innovate, solve problems, take risks, grow, work hard and have a ton of fun in the process!Why Work For UsWe have a fast-paced environment and that is what our teams thrive on.

Grubhub believes in empowering people and offering opportunities for development, as well as professional growth.

We value strong, positive relationships in all areas: with each other, our customers and our greater community.

Want to be a part of a team of diverse collaborators in an authentically fun culture?

If so, we want to talk to you
– and hear what’s your favorite restaurant for food delivery!More About the RoleWe are looking to add an Engineer to our Grubhub Mission Control team.

Mission Control owns the systems, tools, and processes for incident-management at Grubhub.

In this role, you will work across the entire Engineering organization to tie common incidents together and push teams towards resolution.

You will drive solutions involving the complete incident lifecycle, including: Pre-Prevention, Detection, Coordination, Mitigation/Closure, Postmortems, and Post-Prevention.+ Provide a holistic approach to system monitoring (contrasted with specialized dev teams) in order to uncover potential problems that would not be caught by a single team.+ Coordinate activities during outages, supporting the Site Reliability Engineers and Software Engineers, and managing incident communications.+ Build and maintain tools that help us respond to and analyze incidents.+ Communicate technical concepts/updates to multiple parties, including Executives, Engineers, and potentially non-technical teams.+ Organize follow-up steps after incidents are resolved, driving the creation of action-items for dev teams and ensuring their completion.+ Minimum of 3 years in a technical position of responsibility supporting a Production environment.+ Solid knowledge of web technologies.+ Experience in e-commerce environments preferred.+ A good general “all-rounder” tech skill set, with the ability to understand multiple systems from a high-level perspective.+ Strong knowledge of Linux administration/troubleshooting.+ Skills building automation using a high-level scripting language such as Python or Ruby.+ Demonstrated ability to quickly resolve problems and strong ability to perform well under pressure.+ An ability to multitask, be process-minded, and detail oriented.+ Passion for production uptime.+ Excellent time-management, communication, and troubleshooting skills.+ Working knowledge of networking: firewalls/load-balancers/DNS etc…+ SQL, Cassandra, or other database skills are a plus.

+ Bachelor’s degree or equivalent experience.+ Flexible PTO.

Grubhub employees are provided a generous amount of time to recharge their batteries.

+ Health and Wellness.

We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, and a comfortable and casual workplace!

We also support our parents by offering 8 weeks of paid parent bonding time, a 4-week returnship program, and 6-8 weeks paid medical leave.+ Learning and Career Growth.

Your personal and professional development is a priority at Grubhub.

From day one, we empower you to lead and be an active participant in your career growth.

We provide continuous learning opportunities, training, and coaching and mentorship programs.

+ MealPerks.

Who’s ready for some lunch?

We provide our employees with a weekly Grubhub credit to enjoy and support local restaurants.

We also offer company-wide meals several times a year to bring our Grubhub family together.+ Fun.

Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives.

Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!+ Social Impact.

We believe in the importance of serving the communities that support our business.

In addition, employees are given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

The EEO is the Law poster is available here: DOL Poster.

If you are applying for a job in the U.S.

and need a reasonable accommodation for any part of the employment process, please send an e-mail to and let us know the nature of your request and contact information.

Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email

ID: 2021-11093 External Company Name: Grubhub Holdings, Inc.

External Company URL: Street: 111 W Washington

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