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Housing Quality Standard (HQS) Inspector

Nan McKay

This is a Full-time position in Chicago, IL posted March 1, 2021.

POSITION: Housing Qulaity Standards (HQS) InspectorSUPERVISOR: DirectorSTATUS: Non-ExemptSUMMARY: Performs inspections of housing units for the Housing Choice Voucher (HCV) Program in accordance with federal, state, and local building codes; and U.S. Department of Housing and Urban Development (HUD) Housing Quality Standards (HQS) requirements, including identification of potential lead hazards. May also include a range of activities related to providing customer service to HCV participants, HCV owners and stakeholders.DUTIES AND RESPONSIBILITES:The below statements are intended to describe the general nature and scope of work performed under this position. This is not a complete listing of all responsibilities or skills required. Other duties may be assigned.* Performs initial and annual inspections of housing units for the Housing Choice Voucher Program in accordance with federal, state, and local building codes; and U.S. Department of Housing and Urban Development (HUD) Housing Quality Standards (HQS) requirements, including identification of potential lead hazards.* Performs re-inspections of previously failed units and follows up on complaints to ensure compliance with building codes and Housing Quality Standards.* Completes inspection checklists and documents HQS violations using required software.* Files inspection reports and accompanying documents in the electronic file management system.* Process all transactions into SharePoint and PHA business system* Receive and respond accurately and professionally, to customer inquiries/concerns received via telephone, email or office visit.* Provide excellent customer service to participants, landlords, co-workers, clients and vendors* Obtain certification in Housing Choice Voucher Specialist within 120 days of employment* Ensure regular attendance and punctuality* Perform other duties as assignedRESPONSIBILTY FOR RELATIONSHIPS:Internal: Provide excellent customer service to staff, management and corporate personnelExternal: Provide excellent customer service to clients and vendorsSUPERVISOR AUTHORITYNoneSUPERVISION PROVIDEDOperates under the direct general supervision of the Director of Program ManagementKNOWLEDGE AND SKILLS REQUIRED:Must have current working knowledge of accounting practices. Must be able to communicate effectively both orally and in writing and have excellent interpersonal skills. Must possess strong computer and organizational skills and have the ability to effectively prioritize tasks.EDUCATION AND EXPERIENCE REQUIRED:Education equivalent to a four-year degree from a regionally accredited institution in Accounting, Finance, or closely related field; a minimum of two years of progressively responsible work experience for a public agency, or related work in the accounting or finance field preferred. Alternatively, a two-year degree with four years of experience will satisfy the qualification.OTHER REQUIREMENTS:To perform the job successfully, an individual should demonstrate the following competencies:* Leadership: Provide lead direction on special projects or processes by clearly and effectively setting course of action; and manage efficiency of processes, materials or programs by providing regular feedback and reinforcement to appropriate staff as required.* Performance Excellence: Set high standards of performance; pursue aggressive goals and work hard/smart to achieve them; strive for results and success; convey a sense ofurgency and bring issues to closure; and persist despite obstacles and opposition.* Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, monitor and measure the needs of both internal and external customers; talk and act with customers in mind; and recognize working colleagues as customers.* Effective Communication: Ensure important information is passed to those who need to know; convey necessary information clearly and effectively orally or in writing;demonstrate attention to, and convey understanding of, the comments and questions of others; and listen effectively.* Quality: Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitorown work to ensure quality.* Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one’s own work; and do the required fair share of work.* Integrity: Must abide by strict ethical standards, integrity, objectivity and confidentiality when dealing with client, employee or financial information, and budget analysis and must avoid any personal conflicts of interest.

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