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ComPsych: Fmla Customer Experience Specialist

ComPsych

This is a Full-time position in Chicago, IL posted February 12, 2021.

Job DescriptionAbout ComPsychComPsych® Corporation is the world’s largest provider of Employee Assistance Programs (EAP) and is the pioneer and worldwide leader of fully integrated EAP, behavioral health, wellness, work-life, HR and FMLA administration services under the GuidanceResources® brand.

ComPsych provides services to more than 53,000 organizations covering more than 118 million individuals throughout the U.S.

and 170 countries.

By creating “Build-to-Suit” programs, ComPsych helps employers attract and retain employees, increase employee productivity and improve overall health and well-being.Job SummaryFMLA Customer Experience Specialists assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities.

This individual will report to a Customer Experience Team Lead, and must have a strong attention to detail, customer service experience, and commitment to quality. Primary ResponsibilitiesTelephonically administer and adjust Family Medical Leave Act (FMLA), state, and company leaves as mandated by state and federal guidelines and in coordination with our customer’s policiesCommunicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next stepsMeet production and quality goals set by the FMLA DepartmentMaintain complete and accurate documentation of leaves within our proprietary databaseDemonstrate respect, sensitivity, confidentiality, and understanding for the caller’s circumstance while maintaining professionalism at all timesProvide accurate, professional, and timely responses to communications from internal and external clientsPrioritize and organize daily responsibilities in order to meet all deadlinesProvide innovative ideas that can support the ongoing growth of the FMLA DepartmentJob QualificationsBachelor’s Degree requiredCustomer Service experience requiredEmployee benefits administration and/or FMLA administration a plusExceptional communication skills, with strong focus on customer serviceQuick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skillsComputer literate and proficient in Microsoft Office SuiteBilingual Spanish is a major plusBenefits and PerksFull benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much moreCompetitive pay, with bonus program and annual increasesCurrently implementing virtual interviewing and onboarding remotelyBeautiful office space located in the NBC Tower downtown Chicago, with great amenities including discounted parking, restaurant, and café (NBC Tower and ComPsych are taking all necessary precautions to practice safe social distancing within the building and on each of our office floors.)Work flexibility, including remote opportunities and four day work weeksFree admission for employees and a guest to the Field Museum and Illinois Holocaust MuseumAccess to tickets in the company suite for Chicago premier sports teams, including the Bulls, Blackhawks, and BearsEOE/AA/M/F/Vet/DisabilityComPsych Corporation maintains a drug-free workplace.

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