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Systems Support Administrator II

Advanced Group

This is a Full-time position in Chicago, IL posted April 5, 2021.

Advanced Group leverages over 30 years of expertise in talent acquisition, staffing, and outsourcing solutions to operate the award-winning Advanced Group family of brands, including Advanced Clinical, Advanced Resources, Advanced RPO, and WunderLand Group. Together, with mastery across professional disciplines and global markets, we’re dedicated to make a difference, every day, for our clients, our candidates, each other, and our communities. Advanced Group’s Shared Services team provides corporate services such as Marketing, Human Resources, Finance & Accounting, IT, and Operations to each of our brands. Our employees are the foundation of our energetic and collaborative environment, where constant learning and service to others take top priority. We seek dynamic, hard-working team members who are inspired to work amongst diverse backgrounds and perspectives. From our altruistic mission to outstanding career development opportunities, there’s no better place to grow your career than Advanced Group.

 

The System Support Administrator is a critical member of the Advanced Group IT team.  As a member of the IT Support team, you will provide technical maintenance of the hybrid on-prem and cloud infrastructure.  Your responsibilities expand to support our internal and remote clients with advanced support requests while supporting your teammates to resolve escalated issues. Resolve fundamental to advanced support cases with the Microsoft Enterprise infrastructure, providing exceptional support to clients via phone, email, and on-site.

  • Complete basic to advanced support cases, articulate technical findings, and documenting all steps taken to problem resolution.
  • Analyze, administer, and troubleshoot a wide variety of IT solutions.
  • Act as an escalation point for advanced or challenging help requests.
  • Cooperating and supporting colleagues and interacting with other support groups.
  • Interface with Active Directory, Remote Desktop Services, Windows Server environments, Office 365, Azure, and network infrastructure to set up and troubleshoot client issues.
  • Visit local and remote sites to provide IT network and desktop deployment, maintenance, and troubleshooting services.
  • Create/review documentation, knowledge base articles, and new tools/utilities.
  • Maintain proficiency in crucial technology areas through intentional, ongoing technical learning.
  • Maintaining corporate security and regulatory compliance standards.
  • Bachelor’s Degree or Associate Degree with relevant work experience.
  • Minimum 3 years of previous experience in an end-user support environment.
  • Provide support to colleagues in Western, Central, and Eastern European Time Zones.
  • Proven advanced knowledge of Windows 10.
  • Advanced experience with Office 365.
  • Server experience: Windows Server 2012, 2016
  • Demonstrated understanding of Windows Server and networking principles: permissions, domain architecture, DNS, DHCP.
  • A strong commitment to personal ethics.
  • A passion for learning new skills and to grow in your career.
  • Strong written and verbal communication skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation.
  • A history of working independently of close supervision and a demonstrated capacity to manage time effectively.
  • Provide support to colleagues in Western, Central, and Eastern European Time Zones.
  • Microsoft Administration Certifications, a plus.
  • ITIL Foundation Certifications, a plus.

 

What’s in it for you? Advanced Group offers competitive compensation, comprehensive benefits packages, and a flexible work environment designed to help our team members and their families stay healthy, meet their financial goals, and generally thrive in and beyond work. Visit the links below to discover all that Advanced Group has to offer:

 

Our Culture: https://careers.advancedgroup.com/embrace-our-culture

Career Development Opportunities: https://careers.advancedgroup.com/realize-your-potential

Community Programs: https://careers.advancedgroup.com/unleash-your-passion

 

At Advanced Group, our commitment to diversity and inclusion in every part of our organization is crucial to fulfilling our mission and demonstrating our REAL values.  A diverse staff allows us to effectively draw on different perspectives and enhance our efficiency and effectiveness. Diversity thereby strengthens the legitimacy and relevance of Advanced Group in delivering services to our clients. We seek talented, creative individuals from a variety of backgrounds and cultures to work with us. It is our priority that our workplace be inclusive, welcoming of diverse ideas and appreciative of valuable experience.

 

It is Advanced Group’s practice not to discriminate against any employee or applicant because of sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.


This practice applies to all terms and conditions of employment including, but not limited to, hiring, training, compensation, benefits, promotions, transfers, layoff, Company-sponsored education, social and recreational programs, and treatment on the job.  If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter so that we can discuss the

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