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Desktop Support Technician

eXcell, a division of CompuCom Systems, Inc.

This is a Full-time position in Chicago, IL posted February 22, 2021.

Find out why eXcell httpswww.excell.comit-careers is the employer of choice for contractors! Join eXcell httpswww.excell.comit-careers and enjoy our generous employee benefits! Contract to Hire Opportunity In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented technicians! That s where you come in! The Desktop Support Tech is responsible for providing end user support relative to software, hardware, and network assistance. Provides instructions to identify research and resolve technical problems. Additionally, they track and monitor incidents and work orders to ensure a timely resolution. Must have excellent communication skills, both written and verbal. What you ll do Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems – you make it happen Be helpful and understanding – provide the support you would want! Customize the customer experience for every individual – all communication, instructions, and product knowledge to the level of the individual Determine the most cost-effective repair to minimize customer downtime Be proactive! Prepare reports for analysis of product failure trends and service issues In short, you service our customers with whatever technical issues they may have in the most pleasant way possible! Who you are Experienced 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience A+ certification – or ability to obtain within the first 6 weeks of employment Solid experience and understanding of IT services and products Enthusiastic about technology and willing to learn and stay on the cutting edge Personable Relatable and responsible when interacting with ALL customers You re a tech that customers look forward to seeing Consultative approach to solving issues – help us help them! Reliable Ability to transform technical IT solutions lingo into terms everyone understands Impeccable follow-through to customer satisfaction Will attempt to connect to anyone you meet, no matter how difficult Go-Getter Insatiable desire for knowledge, independence, and success – strive for more than the status quo Not intimidated by problems you ve never seen before – confidence is key! Hungry to work hard and hungry to grow your career! W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell httpswww.excell.comit-careers Supports Equal Employment Opportunity eXcell httpswww.excell.comit-careers , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com httpwww.excell.com .

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